0

FAQs

Got a question? We’re here to help.

  • How to Order?

    SCAN THE SIZE CHART First then Choose Products , Click Quantity and Size, Add cart , Choose Mode of payment, then Check out.  

  • How long will the shipping takes? (J&T Express)/ (FLASH EXPRESS)

    For NCR Metro Manila & Luzon Areas, estimate Courier Delivery takes 1 to 2 days. For Visayas & Mindanao takes 5 to 7 days.

    Note: Weather conditions also affects the time frame of deliveries.               


  • How long will my order be process?

    This Is A PRE ORDER Item It takes 3 to 7 days for your Orders to be shipped. So Please Make sure as buyer you are willing to wait for the Time Duration. FOR ITEMS ON STOCKS, Orders from 7am to 5pm will be ship out 1 to 2 days upon check out. A System Generated tracking number will be created and will be sent to your Chat inbox, & email and will be ship to our accredited courier (J&t or Flash Express)

  • Track my Orders

  • Do you Accept Return, Exchange or Refund?

    1. Yes we can accept as long as under these conditions:
    2. -There is visible flaw, damage, Wrong item delivered,
    3.   Missing Quantity or accessories,
    4.   We require A video recording upon opening of parcel on day of   delivery. send us in our Live Chats or Email
      scrubdeevaph@gmail.com   
    5.   Reason like Change of mind, Change size change color, too big      or too small, will Not be Honored, the SIZE CHART is already     uploaded on photos
    6. Numeric Size Measurements are already   indicated. If Buyers insist shipping fees will be shouldered Solely   by buyers, so choose accordingly.   
  • What if there is a Damage on the item?

    If there's a damage, we can offer partial or full refund depending    on the degree of defect, if you want Full Refund, make the item      ready for return, will have it pick up on your doorstep on the next   day, make sure to pack it PROPERLY, we can only approve your   request if Videos and photos were provided upon 24 hours after   the delivery of your order       

        

  • How to Return?

    On the dashboard Search for Return Refund button, choose the date within 72 hours, have the items Properly pack, A system generated Tracking number will be provided to you within 12 hours then you can have it return in any nearest J&T branch, just    present printed way bill sent to you from email or chat inbox

  • Do You have Wholesale price for Bulk orders?

    Yes We have for 15 sets and up we offer 5% discounts , feel free to send us message on our live chat support and Facebook page. https://www.facebook.com/ShOPDeeva

  • Mode of Payment

     COD, Credit Card, Fund Transfer via BDO, BPI,Gcash and Paypal.


    For Gcash Payment make sure to double check the total exact amount indicated on your order details before proceeding to pay to avoid delay on shipping and orders being put on hold.  


    Please send the PAYMENT SCREENSHOT to scrubdeevaph@gmail.com

  • Do you issue receipt?

    A Sales order slip is provided, it will be sent to your email or Chat inbox. For Official Receipt kindly message us on our Facebook Page, and will provide you an Official receipt



KNOW THE LATEST.
Stay in t
he loop.

Contact Us

Share by: